The family recently went for a Seafood Dinner at the East Coast (near MacDonald’s) it was a weekend and my sister-in-law had already made the booking and we were thinking of getting the ala-carte menu. Having arrived there and after a family discussion, you know how it is with big families it takes some time before a decision was made. It was decided to try out their buffet. The waitress told us that yes we can have the buffet but there is no Chilli Crab. Now wait a minute you mean this very reputable Seafood Restaurant did not have Chilli Crab ??? She went on to say that for buffet there is no Chilli Crab. Now you need to understand that in the buffet menu you could order anything you wish but there were 3 dishes which would be served only once and Chilli Crab which was their signature dish was one of it. However it was decided that we would still take the buffet.
Half way through our dinner a waiter came into our room (we had a room to ourselves as it was a big group) with plates of Chilli Crab. He was of course ushered out quickly by the other waitress saying that it was the wrong table. What a surprise we got when we saw the crabs. So after further questioning with the waitress, it was determined from her explanation that you had to pre-book for the buffet Chilli Crab. Now his was a real surprised to us as it seems very strange that they could not even serve a plate of Chilli Crab per table and that menu item is something that you could not reorder it was just going to be 1 per table. After my brother-in-law spoke to the manager we were served soft-shell crab.
That was not the end of it though. The missus actually was a little pissed off as we had dinner previously at another of the groups restaurant and after that dinner they asked her to apply for a member card which she felt since the food was good she did apply for it and we were here having dinner because she happens to be a member. That Chilli Crab incident really did not go down well with her. The next day she submitted a complain online to the company. She was pleasantly surprised that they actually called her back and tried to clarify the situation. They even offered my missus the Crabs again but my missus decline as she said it is not about compensation but that she wanted to make a point about the service standards of the restaurant group as she felt the explanation from the staff was inaccurate and misleading. So thinking that was it she felt satisfied that she had made her point. But that was not the end of it. Apparently her niece had also wrote in a complain and she received a call as well some time after my missus and after all the explanation, she took up their offer to have the Crabs which the manager of the restaurant mentioned that we could come down to have it at the restaurant or she could have it delivered to the home. Home delivery was chosen so again on that weekend we had round 2 seafood dinner with this time the real deal Chilli Crab. To the restaurant’s credit the crabs came and the manager even called to ensure that we received the crabs. They were really great, the unique thing about this version was you could add cut chilli’s to make it more spicy and it had pineapples mixed in the sauce. Not only did the crabs come but it came with ‘man tou’.
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